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Shipping & Refund Policy

Shipping & Returns


Returns
 We understand how your circumstances may change or you may change your mind about a purchase. As long as the the item(s) are returned within 30 days, unopened, and still in useable condition, we can give you a full refund for the product(s) or exchange them for something different of equal value. Of course, we can not refund your shipping or return shipping fees. Products returned outside of the 30 day limit still qualify for an in store credit minus a 25% restocking fee.

Shipping

All orders are shipped via Canada Post: Air mail, Expedited, and Xpress options are available. Orders are generally processed and shipped within 48 hours. You will receive a shipping confirmation via e-mail that will contain all tracking information. If there is any issue with your order we will contact you.

Estimated Shipping Times

Canada - 2-7 Business Days
U.S - 2-20 Business Days (Depending on Selected Method)
International - 4-20 Business Days (Depending on Selected Method)

It is impossible for us to keep up with laws and regulations from every nation. Before you purchase any product from us be sure it is allowed in your area. Always contact your customs/border office before ordering a dietary supplement or a natural health product. We will not issue refunds for orders confiscated by customs unless the shipment is returned to us in unmodified condition. This situation rarely happens but it is always best to check before you order.

Canadian Orders qualify for free Expedited shipping for orders exceeding $99 before tax. This may not apply to isolated locations or if the shipment exceeds a certain weight.

US & International order please note: We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of Canada. If you have any questions, we encourage you to speak with your local customs office prior to placing an order.

All orders are shipped via Canada Post. If you have any questions or concerns please e-mail us at info@cavedog.ca



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